Contact
Call, write or come by. Our care guides answer on weekdays 07.00–19.00 and will point you in the right direction — even when the right way is a provider other than us.
If something was not as it should have been
Complaints are free information. Every comment is read by the head of the unit concerned, and you receive an answer within ten working days.
Write to synpunkter@aleris.se or call 0771-27 07 00. Please state the clinic and the date. You may be anonymous, but then we cannot answer you.
You can always turn to the patients' advisory board in your region. They are independent of us and free to use.
If you have suffered patient harm you may be entitled to compensation. The claim goes to Landstingens Ömsesidiga Försäkringsbolag — we help you with the documentation.
Privacy, accessibility and cookies
Privacy policy
We process your personal data under the Patient Data Act and the GDPR. Medical records are kept for ten years after your last contact. You have the right to request a copy of your record and to have incorrect information corrected.
Accessibility
This site follows WCAG 2.1 level AA. If you find a barrier — contrast, keyboard navigation or screen reader — write to tillganglighet@aleris.se and we will fix it.